338bd Terms and Conditions

338bd (hereinafter referred to as "Platform", "we", "our") is an online gaming platform providing services for users in Bangladesh. These terms and conditions ("Terms") form a legal agreement between you and 338bd.

By registering on the 338bd platform, logging in, or using the services in any way, you will be considered to have read, understood and accepted these complete terms. If you do not agree with these terms, you are requested to refrain from using the platform.

338bd is committed to providing a safe, transparent and fair gaming environment. Our platform offers slot games, cricket betting, live casino, fishing games and many other types of games. All services are protected by SSL encryption technology.

2.1 Age Requirement

The minimum age to register and participate on the 338bd platform is 21 years. Only those aged 21 or above may create an account on this platform. Registration by minors is strictly prohibited.

2.2 Registration Process

When creating an account, you will need to provide the following information:

• Full real name (as per national identity card)
• An active mobile number
• A valid email address (optional)
• A strong password

Each person may create only one account. 338bd reserves the right to close all accounts if multiple accounts are found under the same person's name.

2.3 Identity Verification (KYC)

Before processing withdrawals or for transactions above a certain amount, 338bd may request documents for identity verification. These may include:

• Copy of national identity card
• Passport or birth registration certificate
• Proof of ownership of mobile banking account

Withdrawals may be held until the verification process is complete. This information is kept secure in accordance with our Privacy Policy.

It is your responsibility to ensure the security of your account. Please strictly follow the guidelines below:

• Never share your login credentials (username and password) with anyone.
• Do not use easily guessable passwords.
• Log out of your account after logging in on a public or shared device.
• If you notice any suspicious activity, notify our support team immediately.
• Make a habit of changing your password regularly.

338bd will not be responsible for any loss due to unauthorized access to your account, unless it is proven that the loss was caused by our own negligence.

4.1 Deposit Terms

The minimum deposit amount on the 338bd platform is ৳100 (one hundred taka). The following methods are available for making deposits:

• bKash
• Nagad
• Rocket
• Bank Transfer

Deposited funds are generally added to your account instantly. If there is a delay, please contact the support team.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳800 (eight hundred taka). Successfully approved withdrawals are generally completed within 1 hour.

The following conditions apply to withdrawals:

1. Withdrawal requests are only accepted from verified accounts.
2. The withdrawal method must be consistent with the deposit method.
3. Withdrawals will not be processed if the wagering requirement for bonus funds has not been met.
4. 338bd reserves the right to hold withdrawals during any active investigation.

4.3 Currency and Taxes

All transactions on 338bd are conducted in Bangladeshi Taka (৳ / BDT). It is the user's own responsibility to bear any applicable taxes or charges.

338bd offers various types of bonuses and promotional offers. By accepting these bonuses, you will be considered to have agreed to the following terms.

5.1 Welcome Bonus

New members will receive a 150% welcome bonus on their first deposit, up to a maximum of ৳20,000. The following conditions apply to receive this bonus:

• Bonus wagering requirement: 15x (you must wager 15 times the bonus amount)
• The bonus applies only to the first deposit
• The bonus is valid for a limited time period
• This bonus can be received only once per account

5.2 VIP Cashback Program

338bd's VIP program has four tiers, with weekly cashback available at each tier:

• Bronze: Up to 0.3% weekly cashback
• Silver: Up to 0.6% weekly cashback
• Gold: Up to 0.9% weekly cashback
• Platinum: Up to 1.2% weekly cashback

You can move up to a higher tier based on your consistency of play and account activity.

5.3 Bonus Abuse

If any evidence of bonus abuse is found — such as using multiple accounts to guarantee an outcome or following a risk-free betting strategy — 338bd reserves the right to cancel the bonus and suspend the account.

All games on the 338bd platform are conducted in a fair and transparent manner. Please read the specific rules of each game carefully before playing.

6.1 General Gaming Rules

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a game is interrupted due to a technical issue, 338bd will determine the result based on saved data.
• Our team reserves the right to make decisions if any irregularity or error is observed in game operations.
• Any winnings obtained by exploiting system or software bugs or errors will be considered void.

6.2 Cricket and Sports Betting

The following applies to all sports betting including cricket:

• In-play betting applies to specific matches and markets.
• If a match is abandoned or remains incomplete according to specific rules, the bet will be considered void.
• The decision to change odds is at the sole discretion of 338bd.
• Specific rules may apply to markets for BPL, IPL, T20 World Cup and ICC tournaments.

6.3 Live Casino

Live casino games are operated in real time and are managed by live dealers. By participating in these games, you acknowledge that the live dealer's decision is final.

The following activities are strictly prohibited on the 338bd platform:

1. Creating or operating multiple accounts.
2. Registering with a false identity or information.
3. Attempting to damage the platform through hacking, viruses or malware.
4. Playing games using automated software, bots or scripts.
5. Money laundering or transactions involving illegal funds.
6. Harassing or defrauding other users.
7. Exploiting platform bugs or errors for personal gain.
8. Using another person's account or transferring an account.
9. Operating betting or gaming on behalf of a third party.
10. Participating in match fixing or any illegal activities.

338bd is committed to resolving any disputes with users fairly and promptly.

8.1 How to Report a Dispute

If you have a dispute or complaint, please contact us using the following methods:

• Via 24/7 live chat (fastest method)
• By email: [email protected]

When reporting a dispute, please include the following information:

• Your account ID
• Date and time of the dispute
• Detailed description of the dispute
• Relevant screenshots or evidence

8.2 Investigation Process

338bd takes every dispute seriously and conducts a thorough investigation. During the investigation, relevant account activity may be reviewed.

The final decision of 338bd will be considered authoritative. However, we are always committed to making fair and impartial decisions.

338bd gives the highest priority to the protection of your personal information. To learn more about how your information is collected, used, and kept secure, please read our Privacy Policy.

In summary, we follow the principles below:

• Your information is not sold to third parties.
• Your information is used solely for the purpose of providing services.
• All data is secured by SSL encryption.
• We are required to provide information upon valid requests from legal authorities.

338bd will not be held liable in the following circumstances:

• If a game or betting session is interrupted due to loss of internet connection.
• If the service is disrupted due to third-party software or service providers.
• If account information is leaked due to your own negligence.
• Force majeure — that is, natural disasters, government orders, or any other unavoidable circumstances.
• If the service is temporarily unavailable during maintenance or upgrades.

11.1 Closure at the User's Request

You may request to close your account at any time. Before making the request, please ensure there are no pending withdrawals or active bets on your account. To close your account, contact the support team.

11.2 Closure by 338bd

338bd may suspend or close any account without prior notice for the following reasons:

• Violation of these terms and conditions.
• If evidence of fraudulent activity is found.
• If the account has been inactive for an extended period.
• Upon receiving information about the user's death.
• Upon instruction from legal authorities.

Our support team will inform you of the applicable policy regarding the balance of inactive accounts.

338bd reserves the right to change these rules and terms and conditions at any time. Regarding changes:

• Updated terms and conditions will take effect from the date they are published on the platform.
• Users may be notified of significant changes.
• Continued use of the platform after changes will be considered acceptance of the new terms and conditions.

Therefore, it is advised to visit this page regularly.

If you have any questions or need clarification regarding these rules and terms and conditions, please contact our support team. Our Bengali-speaking support team is ready to serve you seven days a week, twenty-four hours a day.

• Live Chat: 24/7 — in Bengali
• Email: [email protected]

To learn more about responsible gaming, visit our Responsible Gaming page.