338bd Privacy Policy

338bd ("we", "us", or "the platform") operates a trusted online gaming service for users in Bangladesh. This privacy policy ("policy") describes what information we collect about you when you use our website https://338bd.cam, how that information is used, and how we keep it secure.

By accessing our website or registering an account, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact our 24/7 live chat support for any questions.

This policy applies to all services, game categories, and promotional activities of 338bd. In accordance with our age verification policy, our services are for those aged 21 and above only.

338bd collects only the information necessary to provide services, ensure security, and meet regulatory obligations. We collect the following types of information:

2.1 Information Provided Directly

• Full name, date of birth, and gender provided at registration
• Valid contact address and email address
• Mobile number (for bKash, Nagad, or Rocket verification)
• National ID or passport number (when identity verification is required)
• Financial transaction information (relating to deposits, withdrawals, and payment methods)
• Information provided when contacting us via live chat or email

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and language settings
• Website access times, session duration, and page navigation history
• Gaming activity and betting history (including win and loss records)
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

We may receive limited information from payment providers such as bKash, Nagad, and Rocket for transaction verification purposes. This information is used solely for processing deposits and withdrawals to your account.

338bd uses the information collected about you for the following purposes:

• Account management: To register, verify, manage, and secure your account
• Financial transactions: To process deposits, withdrawals, and bonus payments — minimum deposit ৳100 and minimum withdrawal ৳800
• Customer support: To provide assistance in Bengali via 24/7 live chat
• Security and fraud prevention: To identify suspicious activity and keep your account secure
• Age and identity verification: To confirm the 21+ age limit and verify national ID
• Platform improvement: To analyse user experience and improve service quality
• Promotional communications: To inform you of bonus offers and promotional information, where you have given consent
• Responsible gaming: To monitor gaming behaviour and provide support when needed

338bd follows industry-standard security practices to protect your privacy. All your personal and financial information is secured through SSL encryption technology.

4.1 Technical Safeguards

• All data transfers are completed through 256-bit SSL encryption
• Server infrastructure is subject to regular security reviews
• Two-factor authentication is available to prevent unauthorised access to accounts
• Payment information is never stored in full on our servers

4.2 Data Retention Period

We retain your personal information only for as long as it is necessary to provide services or meet legal obligations. Even after an account is closed, certain information may be retained for a defined period in accordance with regulatory requirements. Unused data is deleted on a regular basis.

4.3 Response to Security Breaches

In the event of a security breach, we will notify affected users as soon as possible and take the necessary remedial action. If you notice any suspicious activity, contact us immediately via live chat or at [email protected].

338bd never sells or rents your personal information. However, limited information may be shared in the following circumstances:

5.1 Service Partners

• Payment providers: Only the transaction information necessary to process bKash, Nagad, Rocket, and bank transfers
• Technology providers: Infrastructure service providers required for platform operation
• Game developers: Minimum information necessary for the operation of game services

5.2 Legal Obligations

338bd may be required to disclose information pursuant to a court order, a lawful request from a law enforcement agency, or other legal process. Any such disclosure is always made in compliance with applicable law.

5.3 Corporate Changes

In the event of a merger, acquisition, or restructuring, user data may be transferred. We will notify you appropriately before any such change.

Outside of the circumstances above, we never share your information with third parties.

The 338bd website uses cookies to function properly and to improve your experience.

6.1 Cookies We Use

• Essential cookies: Required to maintain login sessions and ensure security
• Functionality cookies: Help remember your preferences such as language and settings
• Analytics cookies: Used to analyse site usage and improve services

6.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies may cause some services to not work properly. Detailed information on managing cookies in popular browsers can be found on their respective help pages.

As a user of the 338bd platform, you have the following rights over your personal information:

• Right to access: You may request to know what information we hold about you
• Right to rectification: You may request correction of inaccurate or incomplete information
• Right to erasure: You may request deletion of your information in certain circumstances
• Right to restrict processing: You may request that processing of your information be limited in certain circumstances
• Right to opt out of promotional communications: You may stop receiving marketing messages at any time
• Right to lodge a complaint: You have the right to lodge a complaint regarding data protection

To exercise any of the rights above, contact our 24/7 live chat or send an email to [email protected]. We will respond to your request as quickly as possible after verifying appropriate proof of identity.

338bd services are strictly for those aged 21 and above. We do not knowingly collect personal information from minors.

There is a mandatory age verification step in the registration process. If we have reason to suspect that a minor's information has been collected, we will immediately suspend that account and delete the associated information. If you have any information regarding this, please contact [email protected].

338bd's servers and service infrastructure may be located in various geographical locations. When transferring data, we ensure that adequate data protection measures are in place in the destination country or region.

Any international data transfer is carried out only when it is necessary to fulfil the purposes described in this policy and when appropriate protections can be ensured. If you have any questions about this, please contact our support team.

338bd reserves the right to update this privacy policy at any time based on changes to services, technological developments, or legal requirements.

For significant changes, we will provide a clear notice on the website. Continued use of the service after any changes will indicate that you have accepted the updated policy. The "Last updated" date shown at the top of the policy indicates the most recent version in effect.

We recommend that you review this page regularly to stay informed about how your information is being kept secure.

If you have any questions, comments, or complaints about this privacy policy, please contact us using any of the methods below:

• Live Chat: 24 hours a day, 7 days a week — support available in Bengali
• Email: [email protected]

We take every request and complaint seriously and aim to provide a resolution as quickly as possible. For important data protection requests, we will verify your identity before taking the necessary steps.

For responsible gaming support, please visit our Responsible Gaming page.